Communication Techniques

A person with Alzheimer's may have a hard time understanding people or what is going on around them. Here are some communication techniques to consider:

• Approach the patient from the front
• Keep confusion, distraction, noise to a minimum
• Begin each conversation by identifying yourself and addressing the patient by name
• Speak slowly and distinctly
• Pay attention to the tone of your voice
• Use familiar words
• Explain your actions
• Ask one question at a time
• Repeat questions or information using the same phrasing
• Talk in positive terms
• Avoid expressions that patient may take literally
• Demonstrate your request
• Use names when referring to other individuals instead of he or she.
• Treat the person with dignity and respect
• Use smiles and hugs

Some tips for non-verbal communications:

• Touching is understood better then words
• Move slowly and be gentle. Be careful not to startle.
• Stand or crouch face-to-face.
• Maintain eye contact
• Observe facial expressions to note feelings
• Use facial expressions or hand gestures to demonstrate concern or how to do something.
• Assume the patients can understand more than they can express. Never talk about the patient in front of him or her.
• Move your body with the patient. Avoid pulling on patients.